Privacy Policy

Account Information

Name, email address, phone number, password or authentication credentials, account activity, order history.

Shipping and Order Information

Shipping address, billing-related information, kit status, sample status, delivery status, customer support communications.

Payment Information

Payments are processed through Stripe. Genewise does not store full credit card numbers. Stripe may collect payment card information, billing information, fraud prevention signals, and transaction data according to its own terms and privacy practices.

Sample and Sequencing Information

To provide the service, Genewise and/or its partners may process: cheek swab sample; sample identifiers; sequencing workflow data; raw sequencing output; FASTQ file; operational and quality control information related to processing.

Website and Device Information

We may collect: IP address, browser type, device information, pages visited, referral source, cookies or similar technologies, security logs, analytics events.

Genewise uses information to: create and manage customer accounts; process orders; ship kits; coordinate sample processing; deliver FASTQ files; provide customer support; maintain security and fraud prevention; process payments through Stripe; improve website performance; comply with legal, regulatory, tax, accounting, security, and operational obligations; enforce Terms of Service.

Genewise does not sell customer genetic data.

Genewise does not use customer genetic data to build a research database.

Genewise does not share customer genetic data with advertisers, data brokers, insurers, employers, or unrelated third parties for their independent marketing purposes.

Genetic data is used to provide the sequencing service, deliver your FASTQ file, support operational needs, meet legal and security obligations, and complete the limited retention and destruction workflow described in this Policy and the Terms.

Genewise may share information with: sequencing and laboratory partners; shipping and logistics providers; cloud storage or secure file transfer providers; payment processor, including Stripe; security, fraud prevention, and infrastructure vendors; customer support and operational service providers; legal, accounting, tax, and compliance advisors; government, regulatory, or legal authorities when required by law.

Service providers are expected to use information only for the services they provide to Genewise, subject to applicable contractual and legal obligations.

Genewise is designed to minimize long-term retention of biological samples and sequencing data.

After your FASTQ file is delivered, biological material and sequencing data are scheduled for deletion or destruction within 30 days, unless retention is required for operational, retrieval, legal, security, dispute, tax, fraud prevention, or compliance reasons.

Account information, order records, payment records, customer support records, website logs, and legal and compliance records may be retained for longer periods as reasonably necessary.

You are responsible for downloading, storing, securing, and backing up your FASTQ file after delivery.

Once you download, transfer, upload, disclose, or share your FASTQ file, Genewise cannot control how third parties use, store, analyze, or disclose that file.

You may request account deletion by contacting Genewise. Certain records may be retained where required or permitted for legal, tax, security, fraud prevention, dispute, or operational reasons.

Genewise uses reasonable administrative, technical, and organizational safeguards designed to protect customer information. No method of transmission, storage, or processing is perfectly secure. Genewise cannot guarantee absolute security.

Genewise may use cookies and similar technologies to operate the website, maintain sessions, improve performance, analyze usage, and protect against fraud or abuse. Customers may manage cookies through browser settings, although some features may not function properly without them.

The Genewise service is not intended for direct use by children under 18. Adults may order for their child or dependent only if they have the legal authority to submit the sample and receive the resulting data.

Genewise is currently available only in the United States. The website and service are not intended for users outside the United States.

Genewise is a consumer sequencing service and does not provide medical advice, diagnosis, treatment recommendations, genetic counseling, or clinical interpretation.

GINA (the Genetic Information Nondiscrimination Act) protects genetic information in certain health insurance and employment contexts, but does not protect against every possible use of genetic information. Customers should be aware of these limitations. This disclosure should be reviewed by qualified counsel before publishing.

If Genewise discovers a data incident involving customer information, Genewise will evaluate and provide notices as required by applicable law, which may include obligations under the FTC Health Breach Notification Rule or applicable state privacy laws.

Genewise may update this Privacy Policy from time to time. If material changes are made, Genewise will post the updated policy and update the effective date.

Genewise will not materially reduce privacy protections for previously collected genetic data without appropriate notice and consent where required by law.

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Genewise
2310 North Henderson Ave
Ste B #1447
Dallas, TX 75206
United States