Terms of Service

Genewise provides a consumer sequencing service that allows eligible customers to order a cheek swab kit, submit a biological sample, and receive raw sequencing output in FASTQ format.

The Genewise service currently includes: cheek swab kit; U.S. shipping; sequencing workflow through partner laboratory operations; secure digital delivery of a FASTQ file; secure destruction of biological material and sequencing data after the applicable delivery and retrieval period.

Genewise currently provides FASTQ files only. Genewise does not provide VCF, BAM, CRAM, ancestry reports, health reports, carrier screening reports, physician review, genetic counseling, diagnosis, treatment recommendations, or medical interpretation.

Genewise is a consumer sequencing service. Genewise is not a medical provider and does not provide medical advice, diagnosis, treatment, clinical interpretation, or genetic counseling.

Your FASTQ file should not be used as the sole basis for medical decisions. Any medical or clinical use of downstream analysis should be reviewed with an appropriately qualified healthcare professional and, where applicable, confirmed through clinically validated testing.

You must be at least 18 years old to use the Genewise service.

You may order the service for yourself or for your child or dependent if you have the legal authority to submit that person's biological sample and receive the resulting genomic data.

You are solely responsible for ensuring that any sample you submit is collected and submitted lawfully and with proper authority.

The Genewise service is currently available only in the United States. You may not place an order for delivery outside the United States.

You may be required to create an account to place an order, view order status, or access delivery information. You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account.

You agree to provide accurate, current, and complete information when placing an order.

After you place an order, Genewise will send a cheek swab kit to the shipping address you provide. You are responsible for completing the collection process according to the kit instructions and returning the sample using the provided process.

Failure to follow collection or shipping instructions may result in sample failure, processing delays, or inability to generate a FASTQ file.

The current estimated timeline is 6 to 8 weeks after your sample is received. This timeline is an estimate and not a guarantee. Expedited processing is not available at this time.

Genewise is not responsible for delays caused by shipping carriers, incomplete or incorrect customer information, sample quality issues, laboratory delays, force majeure events, or circumstances outside Genewise's reasonable control.

The current price is $499 flat. This includes the kit, U.S. shipping, processing, secure digital delivery, and secure destruction workflow after the delivery period.

Payments are processed through Stripe. Genewise does not store full credit card numbers.

Prices may change in the future, but price changes will not affect orders already placed and paid for unless otherwise stated at checkout.

If your sample fails due to collection quality, shipping issues, contamination, insufficient DNA, or other technical issues, Genewise may, at its discretion, offer one replacement kit or re-collection attempt. Refunds are not guaranteed once a kit has shipped or processing has begun.

If Genewise cannot complete sequencing after reasonable processing attempts, Genewise may offer a refund, replacement kit, or other remedy at its discretion.

[Insert final refund policy before publishing.]

When your FASTQ file is ready, Genewise will provide access through a secure digital transfer link or similar delivery method.

You are responsible for downloading, storing, securing, backing up, and controlling access to your FASTQ file after delivery. Genewise is not responsible for third-party storage services, third-party analysis tools, or any use or disclosure of your FASTQ file after you download, transfer, share, upload, or otherwise make it available.

Genewise is designed to minimize retention of biological samples and genetic data.

After delivery of your FASTQ file, Genewise and/or its partners will retain sequencing data and biological material only for a limited retrieval, operational, quality control, legal, security, or compliance period.

Unless otherwise required by law, security need, dispute, payment issue, or operational requirement, biological samples and sequencing data are scheduled for deletion or destruction within 30 days after delivery.

You are responsible for downloading and preserving your FASTQ file during the retrieval period. After the retrieval period, Genewise may not be able to provide another copy.

You understand that genomic data is sensitive and may reveal information about you and biological relatives.

You are solely responsible for how you store, use, interpret, transfer, publish, disclose, or share your FASTQ file after delivery. You are also responsible for evaluating any third-party researcher, software provider, cloud storage provider, analysis platform, bioinformatics consultant, healthcare provider, or other recipient with whom you share your file.

Genewise is not liable for downstream analysis, interpretation, storage, disclosure, misuse, loss, breach, or third-party use of your FASTQ file after it is delivered to you or to a destination you authorize.

Genewise is not responsible for decisions made based on third-party analysis, including health, medical, research, employment, insurance, legal, family, ancestry, or reproductive decisions.

Genewise may use partner laboratories, logistics vendors, cloud infrastructure providers, payment processors, security vendors, and other service providers to perform the service. Where applicable, Genewise uses contractual, technical, and organizational safeguards intended to protect customer information.

Your use of the service is also governed by the Genewise Privacy Policy. By using the service, you agree that Genewise may collect, use, disclose, retain, and delete information as described in the Privacy Policy.

You may not use the Genewise service to: submit a sample without legal authority; submit a sample from another adult without consent; attempt to identify, test, or analyze another person without authorization; use the service for law enforcement, forensic, surveillance, or paternity purposes unless expressly authorized in writing by Genewise and compliant with applicable law; violate any applicable law; or interfere with Genewise systems, security, operations, or partner workflows.

The Genewise website, brand, designs, workflows, text, graphics, software, and related materials are owned by Genewise or its licensors. Your FASTQ file belongs to you, subject to these Terms and applicable law.

The service is provided on an “as is” and “as available” basis. Genewise does not guarantee that sequencing will be error-free, uninterrupted, suitable for any particular use, or compatible with any third-party tool. Genewise does not warrant that your FASTQ file will produce any particular result, finding, interpretation, or downstream analysis.

To the maximum extent permitted by law, Genewise and its owners, officers, employees, contractors, partners, vendors, and affiliates will not be liable for indirect, incidental, consequential, special, exemplary, punitive, or downstream damages, including damages related to third-party analysis, data misuse, lost files, lost profits, emotional distress, health decisions, research decisions, insurance decisions, employment decisions, or unauthorized customer sharing.

To the maximum extent permitted by law, Genewise's total liability for any claim related to the service will not exceed the amount you paid for the service.

You agree to defend, indemnify, and hold harmless Genewise and its owners, officers, employees, contractors, partners, vendors, and affiliates from claims, liabilities, damages, losses, and expenses arising from your use of the service, your submitted sample, your violation of these Terms, your lack of authority to submit a sample, your downstream use of the FASTQ file, or your sharing of the FASTQ file with third parties.

Genewise may update the service or these Terms from time to time. Material changes will be posted on the website or communicated through appropriate means.

Genewise will not retroactively reduce customer privacy rights for previously collected genetic data without appropriate notice and consent where required by law.

These Terms are governed by the laws of [Insert State], without regard to conflict of law rules.

[Insert support email]

Genewise
2310 North Henderson Ave
Ste B #1447
Dallas, TX 75206
United States